Privacy Notice
Last Reviewed: 27/09/24
At KC Telecommunications Limited (“Company”, “we”, “us” or “our”) we are committed to protecting the personal information you provide us. Our Privacy Policy sets out how the Company might use, collect, store and protect any personal information we collect from you when you use our Service. It is important to read this Notice carefully. We act as the data controller of your personal information.
How do we collect your personal information?
We collect your personal information when you:
Complete the online form provided on our website
Communicate with us over the phone, email or post
Inquire about our Services
Sign up to receive News and Updates from us
Visit our website and consent to the use of cookies
What personal information do we collect about you?
We collect personally identifiable information directly from you when you interact with our website and Services. This includes:
Names: first name and last name which you may provide us when contacting us concerning our Services.
Your email address: provided to us when you sign up for our services, news updates or contact us via email.
Details of any communications you may have with us: when you make any requests for further information about our services. Further information may be processed about you when you engage in our services depending on the nature of work we are providing a service for.
We do not process any sensitive personal information about you.
How do we use your personal information?
We use your personal information to:
Provide a service to you.
Carry out any contractual obligations/
Communicate with you.
Provide information about changes to our services.
Send marketing communications where you have consented.
Our Lawful Basis for processing your personal data
Under the General Data Protection Regulation (GDPR) we require a lawful basis for our processing. We process your personal information based on our legitimate interests to:
Provide you with a Service at your request
Improve our Services offered to you
Administer any service we provide to you
Provide updates on news and offers to you
Understand how our users use our Service to improve user experience
We ensure that our legitimate interests do not override your rights and freedoms.
Where we have a contract with you, we rely on the lawful basis that processing personal data is necessary for the fulfilment of that contract.
We rely on the lawful basis of consent to administer marketing communications with you such as news updates, offers and other marketing materials related to our services. We require your explicit consent to this, and you can withdraw your consent at any time.
We may process your information in order to comply with applicable laws or legal processes.
Marketing
We may use your information to notify you about any news, offers or promotions about our services which may be of interest to you. You may opt-out of this by contacting us at info@kc-telecommunications-ltd.com or click unsubscribe on any of the marketing emails we send out to you.
Who do we share your personal information with?
We may share your personal information with third parties such as sub-contractors and service providers to provide a service to you. We ensure that there are appropriate safeguards in place with instructions to third parties about their compliance with data protection laws.
Third parties may include:
Our service providers
Professional advisors
Regulatory bodies
We may also disclose your personal data to third parties:
if required by law, regulation or legal process.
in order to enforce or apply our contracts
in the event that we sell or buy any business or assets
How long do we retain your personal information?
We keep your information for as long as necessary to fulfil the purpose of offering a service to you.
How do we ensure the security of your personal information?
We implement appropriate measures to ensure that any personal information we collect is kept secure, this includes implementing security measures to prevent unauthorised access or disclosure to your personal information.
Where do we store your personal information?
All information we collect and process about you is stored within the UK/ European Economic Area within secure servers.
If we transfer any personal data outside the European Economic Area (EEA), or other countries approved by the European Commission, we ensure that there are appropriate safeguards for personal data to ensure the same level of protection as expected within the EEA.
Your Data Protection Rights
Under Data Protection Laws, you have several legal rights to your personal information. This includes:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@kc-telecommunications-ltd.com if you wish to make a request.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These cookies help us analyse site traffic, understand user behaviour and insights into improving our services. You can control the use of cookies through your browser settings.
Complaints
If you have any concerns about our use of your personal information, you can make a complaint to us at info@kc-telecommunications-ltd.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact details:
If you have any specific questions or issues relating to this Privacy Policy, or if you wish to exercise any of your privacy rights, please email info@kc-telecommunications-ltd.com.